Urgent Refund Request – Annual Subscription Charged by Mistake

[Ahmed Maged]

Dear Loom Support Team,

I'm submitting this ticket again as I’ve already sent multiple requests with no response, and the issue is still unresolved.

On August 12, 2025, I was charged $240 USD for an annual Loom subscription, but I did not intend to continue beyond the free trial. I haven’t used the platform since, and this charge came as a surprise.

Here are the full details of the transaction:

• Charge Date: 12 August 2025

• Receipt Number: 2270-1527

• Invoice Number: SEVG29EJ-0003

• Transaction Number: 840115

• Email associated with my account: [Personal information removed as it is against  community guidelines ]

This payment has had a significant financial impact on me due to the currency exchange rate in my country. I’ve also contacted my bank, and they advised me to reach out to you directly for a refund before they intervene.

Since the charge occurred within the 30-day refund eligibility window, I kindly ask for the subscription to be canceled and a full refund to be issued.

Please treat this as urgent. I would greatly appreciate a response and resolution as soon as possible.

Thank you for your support,
Ahmed Maged

[Tansu Akdeniz · Accepted solution]

Hi @Ahmed Maged 

Welcome to the community.

Please contact the support team via https://support.atlassian.com/.

[Ahmed Maged]

I get lost in the support section for Atlassian, whether there's always an error, or I end up with Self-Help resources, not submiting actual ticket or request. For Loom, I submitted many tickets since the last week yet no response to any.

[Ahmed Maged]

Nevermind, I found how to submit the ticket. Do you know how much time does it take to respond?