Add-on Sonar for Bitbucket is not responding. Wait or cancel

[cipl]

i am using sonar plugin in bitbucket apps 

i added in 

 OAuth consumer 

Callback URL:- http://sonar.survey.com/oauth2/callback

URL :- http://sonar.survey.com

permisions>>account :- read (cheked)

and sonarque server install  Bitbucket Authentication for SonarQube plugin 

addes bitbucket OAuth consumer details of  access key and Secret key and url is http://sonar.survey.com

but in bitbucket shwing  "Add-on Sonar for Bitbucket is not responding. Wait or cancel "

if i click Bitbucket showing like below

{"key":"ch.mibex.bitbucket.sonar","name":"Sonar for Bitbucket","description":"Shows SonarQube statistics and quality gates about a Bitbucket repository. Add a 'sonar.json' file to the root of your repository in your master branch with the URL and the key of your SonarQube project. Example: {\n'sonarHost': '',\n'sonarProjectKey': ''\n}","vendor":{"name":"Mibex Software GmbH","url":"https://www.mibexsoftware.com"},"baseUrl":"https://ch-mibex-sonar4bitbucket.herokuapp.com","authentication":{"type":"jwt"},"lifecycle":{"installed":"/installed","uninstalled":"/uninstalled"},"modules":{"webhooks":[{"event":"*","url":"/webhook"}],"webPanel":[{"url":"/sonar-dashboard?repoPath={repo_path}","name":{"value":"Repository Sonar Dashboard"},"location":"org.bitbucket.repository.overview.informationPanel","key":"repo-sonar-dashboard"}]},"scopes":["account","repository"],"contexts":["account"]}

please look this issue and suggest me what happens

thanks and regards

bala

[Ana Retamal · Accepted solution]

Hi Bala, welcome to the Community!

For issues when a plugin is involved, it's always advisable to contact the vendor directly so they can troubleshoot what's causing this problem with their product. You can email the vendor or submit a support request. 

Hope that helps!

Ana

[Riya]

I have email vendor four-time and generate support ticket as well but there is no response. Waiting for the last four days.