Would it be possible to restrict the creation of a Service Desk tickets through the Service Desk Portal only.
My idea was to add the Validation condition on create:
{request-channel-type} == "portal"
but I get this error:
Update Workflow Transition 'Universal Validator' Validator - JIRA Parsing of the expression has failed. Please check its syntax. You entered: {request-channel-type} == "portal". This expression will always evaluate to <b>false!</b> System message: Lexical error at line -1, column -1. Encountered: "-" (45), after : "{request"
Is there any other way?
Thank you in advance,
Robert
Hi Robert,
You can try to modify your permission scheme and remove your servicedesk team from create issue.
Hope it helps.
As ever,
Roy
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