Automation for Jira - Round-robin Assign Issue

[Otto van Straaten]

So here is my scenario.

I have a team of 12 Service Desk staff and I want to auto-allocate issues to the team using the Round-robin "Assign Issue" function in Automation for Jira.

It works great, but when someone is not in the office or needs to go and attend to a user fault then they can't pick-up tickets and we miss SLA on time to first response.

Is there a script or JQL I can use that checks if a person is logged in, perhaps with last login or some other way that the person is available and logged in and can assign issues to them? 

[Deleted user]

Hi Otto, 

It looks like this question got posted twice. Just linking this question to the other where it has been answered.

https://community.atlassian.com/t5/Marketplace-Apps-questions/Automation-for-Jira-Round-robin-Assign-Issue/qaq-p/862614

Cheers,

Simeon

[Otto van Straaten]

Hi Simeon

It did post twice. Not sure why.

Regards

Otto