Automation for Jira - Round-robin Assign Issue

[Otto van Straaten]

So here is my scenario.

I have a team of 12 Service Desk staff and I want to auto-allocate issues to the team using the Round-robin "Assign Issue" function in Automation for Jira.

It works great, but when someone is not in the office or needs to go and attend to a user fault then they can't pick-up tickets and we miss SLA on time to first response.

Is there a script or JQL I can use that checks if a person is logged in, perhaps with last login or some other way that the person is available and logged in and can assign issues to them?

[John McKiernan]

Hi Otto, 

I'm afraid this isn't something we support just yet. We are tracking it here: https://codebarrel.atlassian.net/browse/AUT-494 (you may need to view incognito). 

In the meantime, you could use another third party app such as Elevator Smart issue Assignment:
https://marketplace.atlassian.com/apps/1215740/elevator-smart-issue-assignment?hosting=server&tab=overview

Cheers,
John