Hello guys,
I've created an auomation rule where a ticket will change the status if it hasn't been updated for x days.
Unfortunately, when the automation runs it changes the assigne to me, since I am the acteur of the automation.
Is there a way that the current assignee stays if the automation takes place?
Best regards
Hey @John Funk
Sure, thank you for the quick reply:
If you need any further informations please let me know.
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Is there a post function on the transition that would assign it to the current user? If so, you need to remove that.
Or is there another automation rule running that would assign it? This rule above should not assign it to you based on anything I see in it.
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