Biggant error

[Jeanne ROBERT]

Hello ! i need your help please

I had this error on biggantt today : 

--Please refer to the following error id: 19e79c82433a29042255cc9123cbc06dfa104d304a0cf85a666cd3c3f1df8e80d5253ec808b60fded706c56e031226207f34268a583f64aaf68ceaf873643ebf.3a6e688ff38e7c6c3edd1c23cb0058ae4ef1dd5bf394145f6ed5dbdd5cd4a78a6ee67ff79dc45ff9c7558636d5600005408272898cc64e399d64fa0a75c82624.0b34a80f42f189e306cac39df37e95c403bc4dede158dd6c671cd9fea4aa1e7e5642a72b5e7ddd4bf19a0a109d95f18e01cd0890bf718537d8e8e278f4af7d2d.2022-12-22T14:36:37.947Z--

So after i had found this message (https://community.atlassian.com/t5/Jira-Software-questions/BigGantt-broken-Can-t-change-dates-on-any-issue/qaq-p/1544428) > i did that "Please go to Jira Administration >> Manage Apps >> BigGantt Technical Configuration >> Advanced >> and click "Fix Integrity Checker errors"

But now > all my biggantts tables are loading infinitely

Can you please help me ? Thank you

[Dave Mathijs · Accepted solution]

Hi @Jeanne ROBERT , I would suggest to submit a support request with the vendor.

[Jeanne ROBERT]

Ok thank you i ask the question on https://jira.bigpicture.one/

[Fabian Lim]

Hi @Jeanne ROBERT

I recommend you open a ticket with appfire to troubleshoot for a faster response.

Regards