Can anyone help me set up Automated Daily/Weekly Reports and Reminders?

[Dustin Le]

I've been looking around on how to set up weekly and daily reports and reminders. As for the reports I'm looking to set up some charts and tables that have specific data such as ticket resolution time and etc. Also reminders for past due tickets. Any help would be greatly appreciated. 

[Ravi Sagar _Sparxsys_ · Accepted solution]

Hi @Dustin Le 

You can start by create a subscription.

1. Create a filter (based on a JQL)

2. Subscribe to a filter. Configure it to send you an email based on the frequency you set. For example every Monday morning 09:00.

A subscription will send you an email with a list of issues returned by your filter. You can use the same filters to create dashboards with various gadgets.

Ravi

[Dustin Le]

How would I create the filter based on JQL? Sorry I’m not too familiar with JQL. 

[Daniel Ebers]

Hi @Dustin Le

as to your question of writing filters based on JQL, as well as the subscription Ravi already mentioned, you could refer to the awesome blog post Atlassian published some time ago:

https://www.atlassian.com/blog/jira-software/jql-the-most-flexible-way-to-search-jira-3-of-4

It gives examples for filter queries, they might give some inspiration.

Regards,

Daniel