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Cannot update Comments

ihanif
ihanif July 30, 2018

when we set escalation service with only update tickets with comments, executes shows updated with comments, but when we look at the tickets. it is not updating

 

 

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Tansu Akdeniz
Tansu Akdeniz
Community Champion
July 30, 2018

Hi @ihanif

Does "Run as User" have permission to do a comment, transition etc? Did you check the skip options? Also please bu sure that you chose right transition in right workflow.

Related doc for double check: https://scriptrunner.adaptavist.com/5.0.2/jira/escalation-service.html

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