Email looping issue

[Chris Pipito]

We are currently experiencing an issue with notification emails when sending requests for approvals as well as the approvals themselves.

The request for approval will be sent out repeatedly at 1 minute intervals.

Once the approval response is submitted, an email notification will go to all members of the project repeatedly at 1 minute intervals. Including the user who responded to the email.

Current configuration of the Mail Handlers default settings.

The Advanced mail loop detection is set to 1.

[Antonella Capalbo]

Hello,
In order to investigate the bug we need the following:
atlassian_jira.log, atlassian-jira-outgoing-mail.log and atlassian-jira-incoming-mail.log.
Take care having turned ON the Outgoing Mail debug log and the Incoming Mail debug log.

You can send them to my email address: antonella.capalbo@herzum.com

Best Regards