Error connector Jira-Iobeya

[Sanjay POTEAH]

Hello,

I am a new user and actually I am testing the Jire Iobeya connector but unfortunatelly I am facing an error.

Since yesterday, Iobeya is unable to connect to Jira. I got at each time this error message : 

• Type derreur : 500 - Erreur interne du serveur
• Référence du journal : 2de9272f-b210-47bf-8692-336e5b9fab5

Please, can anybody give me a help.

Thanks you.

[Dario B]

Hello @Sanjay POTEAH  and @Yoann Lheudé ,

If you confirm that the issue is now solved, then most likely the root-cause was the the below incident that happened between 2021-03-04 01:00 UTC and 2021-03-04 15:30 UTC:

• https://jira-core.status.atlassian.com/incidents/pkb2zv9xxhn2

Even if above link it is only mentioning the installation of new apps, we have also received some reports about already installed apps and/or already configured integrations were failing, and the returned error was indeed 500 (Internal Server Error).

In case the issue is not solved instead, please let me know and we will further investigate.

Cheers,
Dario

[Yoann Lheudé]

Hello @Sanjay POTEAH !

Our support team at iObeya confirmed that they've been in touch with you or someone in your company to solve your connection issue yesterday. Could you please confirm that everything is working now with our Jira connector and your Jira Cloud instance?

We are investigating to identify the root cause of this service outage between iObeya and your Jira Cloud instance.

Have a great day.