How do I request vendor support for the JIRA Charting addon?

[Maggie Stearns]

I am running JIRA Server 8.5.1 with the Charting Plugin version: 3.0.0

Every hour, I get errors in my catalina.out log files like these:

29-Apr-2020 20:59:31.848 SEVERE [http-nio-8081-exec-2 url:/rest/chartplug...einstatus/generate] com.sun.jersey.spi.container.ContainerResponse.mapException Exception mapper com.atlassian.plugins.rest.common.error.jersey.ThrowableExceptionMapper@1d8f336 for Throwa
ble java.lang.NullPointerException threw a RuntimeException when attempting to obtain the response
29-Apr-2020 20:59:31.850 SEVERE [http-nio-8081-exec-2 url:/rest/chartplug...einstatus/generate] com.sun.jersey.spi.container.ContainerResponse.logException Mapped exception to response: 500 (Internal Server Error)
javax.ws.rs.WebApplicationException: java.text.ParseException: String, es-419, is not a valid language tag
at com.sun.jersey.server.impl.model.HttpHelper.clientError(HttpHelper.java:273)
at com.sun.jersey.server.impl.model.HttpHelper.getAcceptLanguage(HttpHelper.java:228)
at com.sun.jersey.server.impl.VariantSelector.selectVariant(VariantSelector.java:290)
at com.sun.jersey.spi.container.ContainerRequest.selectVariant(ContainerRequest.java:696)