How to solve xml error importing NFeed configuration

[Anne L]

Hi everyone,

i'm very new with JIRA and i tried to configure NFeed field by importing an xml file. But i made a mistake in this file and a property was'nt read properly.

The problem is now I can't access to the NFeed configuration screen anymore (xxx.nfeed/admin/pages), instead I get that sort of message : 

This XML file does not appear to have any style information associated with it. The document tree is shown below.

<status><status-code>500</status-code><message>For input string: "${customfieldid.groupesResponsables}"</message><stack-trace>java.lang.NumberFormatException: For input string: "${customfieldid.groupesResponsables}" at java.lang.NumberFormatException.forInputString(NumberFormatException.java:65) at java.lang.Long.parseLong(Long.java:578) at java.lang.Long.<init>(Long.java:965) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87) at com.atlassian.jira.web.filters.JiraFirstFilter.doFilter(JiraFirstFilter.java:60) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116) at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408) at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1070) at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611) at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:745)</stack-trace></status>

How can I access the NFeed screen again ? Is there a way to edit or delete that wrong xml file ?

I'm using a trial version 6.3.10 of JIRA with an embedded database.

Let me know if you need more informations, i'll try to answer on the best way.

Thanks

[Nicolas Esteves]

Hello @Anne L,

Is your issue still ongoing? I'm sorry to see your ticket so late (we have a dedicated support platform: https://valiantys.atlassian.net).

Can you try to get access to this link?

<yourBaseUrl>/rest/nfeed/2.0/nfeed/admin/pages/importexport/delete-all

Regards,

Nicolas.