I have installed/licensed the eval version of The Agile Story map plugin, but when I click on the Story Map menu item, I just get a blank screen.

[Nancy Belser]

I have installed/licensed the eval version of The Agile Story map plugin, but when I click on the Story Map menu item, I just get a blank screen. I do not have any special characters in my summary or description.

[Florian Bauer]

Hi Mirelle,

the last story map (on premise) version should fix your issue.

Florian

[Florian Bauer]

It seams that you all ondemand users were affected by a communication issue between the add on and the jira instance, which is solved now!

The story map should be working again without any reinstallation.

Thank you for your patience!

[Mirelle Adolphe]

The Agile Story Map version 2.2.0 is not working with JIRA Agile version 6.4.0.9. There are no special characters, registering and unregistering does not help neither does un-installing and re-installing or re-indexing. For certain projects I get a blank screen, for others I get a technical problem message. Can you please advise if there is a fix for this ... anything noted above or on other posts has not helped. Thanks.

[Earnel Gibb]

Im experiencing the same issue with Story Map Plugin Version: 2.2.0 & with Agile Project Version: 6.4.2

Is there an eta on resolution?

[Florian Bauer]

it seams that the handshake between jira and the addon did not work. please try to unregister and to reregister the addon - than the handshake will be repeated.

Florian

[Mark Topping]

Me too. I guess that makes it a party. I just installed it last night but to be sure I disabled and re-enabled it.

[James Maltby]

I too am getting a blank screen (well with a line saying it's loading... )

[marcusjpotter]

I am also encountering a possible related issue using latest ondemand as of todays date.
Add-on Agile StoryMap is not responding. Wait or cancel?

I have also tried this, bhowever this hasnt fixed the issue
https://answers.atlassian.com/questions/257009/on-demand-add-on-agile-storymap-is-not-responding

[Katerina Collet]

I have the same issue : Add-on Agile StoryMap is not responding. Wait or cancel?

Meanwhile plugin is installed....

[Deleted user]

Mine is completely blank too (even when I add the ?output=html). Was this ever solved?

[Florian Bauer]

Hi Nancy,

could you please help me to reproduce your described behavior:

add ?output=xml to you URL and you will get a file with descriptions and summaries of your stories and epics.

Please send me this file (if there is no confident data in indescription/summary)

by the way, if you add ?output=html do you get a blank screen too?

Thanks,

Florian

[Nancy Belser]

I just have a test project with only a couple of stories and epics. No special characters anywhere in the test project. I don't have versions/components for these issues.

[Florian Bauer]

Hi Nancy,

We recognized just two possible cases that can (seldom but possible) lead into a blank screen:

# some special characters in epic and story but also in version or component.

# if you have more than about 1500 or even 2000 Stories in a project combined with a limited hardware

pleas try if you have the same behavior with a different project

Florian