I want to trigger a notification to the reporter of an issue if the issue is not updated in 3 days i

[Priyanka]

I want to trigger a notification to the reporter of an issue if the issue is not updated in 3 days i.e the status not changed from to-do to in progress in last 3 days via this addon- Automation for jira

[Deleted user · Accepted solution]

Hi, 

Thank you for reaching us!

Manuel and Noel gave a nice solution for you.

However, with this JQL above ("update < -3d") if you update any field into your issue, it'll count as updated.

Therefore, for a precise solution, perhaps you can use this structure below:

status = "to-do" and not status changed after -3d

Also, following below a rule that I've built for you:

Can you give a try with this code above and let me know how it goes?

Cheers, 

Cristiano 

[Automation for Jira support]

[Noel John]

Use Schedule option to trigger and use similar query "project = XYZ AND status in ("to-do") and updated <= -3d"  and add action to send email.

you can use Cron expression to decide the time to execute the query and action. make sure your query includes only the status on which you expect to send email.(excluding closed, waiting for support queue etc) . run the query to make sure it shows your expected result and then implement using Automation for jira. The above query will list all the issues which are on "to-do" which did not have any update for the last 3 days or more. (if you are expecting something different time frame then adjust the query accordingly)

[Manuel Bastardo Castellano]

Hi Priyanka you must create Scheduled rules that runs a jql like

project= XXX AND updated < -3d 

Then send a email or whatever you want.