Insight import logs

[Claudio Menetti]

Hello,

when running an insight import, if one single record fails for any reason I got informed about this but without any other further details than the number of failing records. Detailed are shown in the JIRA log (together with tons of other logs), is there any place to look for this details by the GUI? Who runs the imports is not a system admin able to access the log file...

Thanks, BR

[Alexander Sundström]

Hi Claudio,

There is an separate log you can look at, at the same directory as the JIRA log, called insight_import.log

In the GUI we have a sections that covers the import, instead of the imports tab, go to Process Result. This does however not display all the information, for that we refer to the import log mentioned.

Best Regards
Alexander

[Claudio Menetti]

Hi Alexander and thank you for your answer,

a dedicated log is much better, good. Anyway we still face the problem who runs the import can't access the server file system...

I think that in the process result screen, getting a link (or a text box directly readable by the GUI) to access the log would give a good help. I will add this as a new feature request in your dedicated JIRA.

Thanks

[Alexander Sundström]

Ok, thanks for the update!

If you feel like this ticket has been answered, please mark it as answered so others can learn from this to :)

Best Regards
Alexander

[Johannes Buverud]

Regarding access to log files:

If you have Scriptrunner, you can use "Built-in Scripts"->""View server log files" and there select which log file you would like to have a look at.

Edit: Insight logs are not stored at the same directory as the Atlassian logs, at least not in Datacenter anymore, so I can not make Scriptrunner show me these files (but I think I could earlier)

[JiraYo]

FYI the log is at c:\Program Files\Atlassian\Application Data\JIRA\log

[Cengiz Akyildiz]

As a first step you need to enable audit logs in Insight configuration.

[Marek Mikes]

The best option for checking the log files is a free addon Last Log for JIRA.

https://marketplace.atlassian.com/apps/1211604/last-log-for-jira?hosting=server&tab=overview 

[JDave]

If you are running Jira Data Center - and have a "shared" filesystem between the nodes - the logs for Insight are stored on that shared filesystem.   Ex.  /shared-jira/log