Insight: send email to application owners

[Vladimir Krasotin]

Hi,

I`ve spent several weeks trying to solve seems to be simple case but stuck. The situation is:

I have list of Applications in Insight catalog. Each Application has attribute “Business owner”, with one or several Jira users stored in it to indicate business owner(s) of particular application. When I create Jira issue, I pick up one or several Applications from corresponding Insight custom field. Once Issue goes to particular Status I want to notify all chosen Applications business owners with Email.
I tried many different cases with Post functions but still can’t do that. The main problem as I see it – I cannot read particular attribute (jira user) from value(s), chosen in Insight custom field. I also have “Jira Workflow Toolbox” addon installed, but none of its post functions helped me in my case.

If anybody has any ideas how to solve this case - it will be great.

Kind regards,
Volodymyr

[Thorsten Letschert _Decadis AG_ · Accepted solution]

Hi @Vladimir Krasotin ,

your scenario should work by using

• the Insight post function to update a user custom field with your application owners - see https://documentation.mindville.com/display/INSSERV/Insight+Post+Functions and 'Set a Jira custom field with the attribute value from a selected object'
• the Send an email post function of Jira Workflow Toolbox (https://apps.decadis.net/display/JWT/Send+an+email) with your custom field storing the application owners used as the recipients

Cheers
Thorsten

[Vladimir Krasotin]

Hi Thorsten,

The Insight post function "Email user(s) based on attribute in a selected Insight Object"

helped me with my case. 

Thank you for idea! 

Kind regards,

Volodymyr

[brbojorque]

Hi @Vladimir Krasotin ,

There is a specific way on how to capture the CustomField from Insight add-on and other selected add-on Customfield, show us your recent code and I will try to fix it so we can get the values of the email of the Business Owners in Insight.

[Vladimir Krasotin]

Hi Bryan,

The Insight post function "Email user(s) based on attribute in a selected Insight Object"

helped me with my case. 

But still, will wait for your modifications.

Kind regards,

Volodymyr 

[David Fischer]

I believe you could achieve this with JMWE’s Email Issue post function.