Is BigPicture dead?

[Mike Buening]

Nothing we've tried to do in BigPicture has worked since last Wednesday and the get support link is broken.  Are they still in business?

[Mateusz Sołowianiuk · Accepted solution]

Hi @Mike Buening 

We're doing good and, honestly speaking, I am quite surprised to hear of your problems with getting in touch with us. 

I will highly appreciate raising a support ticket via our Service Desk (please refer to SUPPORT-338190 in the ticket name) so that our team of experts are able to take a look at the issues that you're facing. Additionally, please let us know which 'Get Support' link precisely you were trying to utilize. 

Thank you in advance.

Best regards,

Mateusz Sołowianiuk

SoftwarePlant Support

[Robert Horan]

I can't speak to anyone else's experience, but for what it's worth, SoftwarePlant and their support team have been consistently excellent in terms of getting back to me every time I've needed something.  

[Mateusz Sołowianiuk]

Hi @Robert Horan 

Thank you for the kind words! I am absolutely glad that you find our service satisfactory.

Best regards,

Mateusz Sołowianiuk

SoftwarePlant Support

[Robert Horan]

Far beyond satisfactory - many thanks to you and your team for all of the help I have and continue to receive!

[Dave Liao]

@Mike Buening - I was able to get to their support portal: https://jira.softwareplant.com/servicedesk/

Hopefully they're okay! Maybe it's just a bad network hiccup wherever they are in the world?