Is it possible to customize the issue type using Email Helpdesk for JIRA plugin?

[Jacob Jaskolka]

I'm trying to setup the Email Helpdesk for JIRA add-on and not finding it useful at all without the ability to customize the issue type at a minimum or other fields like the component. Is it possible to configure the mail handler to set the issue type, or somewhere in the add-on config?

[Cristina Ramos]

Hello Jacob, the feature you requested has been implemented in the 1.1.0 version of helpdesk for JIRA. So now you can customize the Issue Type creation.

[nsacerdote]

We are planning to add this option (configure issue type) on the next release 1.1, It will be released soon, I will update this answer when we release it.

[Jonas Andersson]

Using the native create issue via email functionality (perfectly documented here) you are able to say: If sent from/to create this or that kind of issuetype, in this or that project? Not sure why you would need a external add-on?