Is the Start Date and Due Date supposed to show is does it need to be done manually?

[Bachittar_Singh]

For us the Start Date and Due Date are not showing up. We do get a flag that represents the due date but that's about it. I'm sure I am doing something wrong. Any help would be appreciated. Thanks. 

[Hanna]

Dear Bachittar,

Hi,

Have you set the default value of Start date or End date (or baseline) on the issue view settings?
https://ricksoft-support.atlassian.net/wiki/spaces/WGCE0910/pages/360382590/Gantt+issue+view+settings+-+display+mode+start+finish+date+and+percent+done#Ganttissueviewsettings-displaymode,start/finishdate,andpercentdone-Editingtheprogressrate

You can define the default value of Start date, End date per the issue type.

[Bachittar_Singh]

Hi each ticket has been specified a Start and Due Date. Not sure how to get to the view that is shown in the screenshot

[Hanna]

Dear Bachittar,

> Not sure how to get to the view that is shown in the screenshot

In the case of Server/DC version (If you use Cloud, you can't use this option),
please access to Gantt configuration (on the top right of Gantt-view)> Issue view  and click Edit link of issue type, so you can see Issue view configuration to specify Start date/Finish date.