Jira and Zendesk automation

[Antonio Carvetta]

Hello, Community.

We've integrated with Zendesk and can create tickets from Zendesk in Jira.

Now, I got a question.

I'd like to implement a feature where, when a ticket transitions from in progress or to done in Jira, a tag is automatically added to the corresponding Zendesk ticket. Leaving an internal comment into Zendesk is desired if tagging isn't directly available.

Is this doable?

[Mikael Sandberg]

If you are using the integration provided by Zendesk then that would only be possible it you use automation and a webrequest to Zendesk's API to add the label and internal comment.