Jira quick reload plugin doesn't work on service desk queue

[neetubhatt]

when we are opening any ticket on servicedesk queue then notification is not working ,but working when we are opening the ticket seprately . 

for example : projects/TES/queues/custom/1/TES-2  is not working 

/browse/TES-2  working for this URL 

Is there any workaround to fix this problem ?

[Denis Burdukovskiy]

We have the same issue :(

Does anyone knows the way to solve it? Maybe there are some settings to change?

[neetubhatt]

try with commenting : 

 issueIsVisible: function () {
                return JIRA.Issues.Api.issueIsVisible(); 

from jiraApi.js file . 

[Denis Burdukovskiy]

Nothing changed :(

Opened page with URL like /projects/... has no alerts

Page with URL like /browse/... has alerts

[neetubhatt]

Have you removed it from main.js as well ,because for me it working fine after doing refactor 

[Denis Burdukovskiy]

I did.

And from updating/console.js (I found there issueIsVisible).

But nothing changed. 

p.s. thanks for your quick support and attention

[neetubhatt]

I  have checked my code and did the same changes and its working perfectly fine for both scenario ,jst check if u have missed something :have u removed it from :

function changesSuccessHandler(data) {
if (data.issueChanged && jiraApi.issueIsVisible()) {
events.trigger('updater:issueStale', data);
}
}

function detectChangeHandler() {
if (jiraApi.issueIsVisible()) {
ajaxManager.getIssueUpdates()
.done(changesSuccessHandler);
}
}

these function and try with

 if (JIRA && JIRA.Issue && JIRA.Issue.getIssueId && JIRA.Issues && JIRA.Issues.Api && JIRA.Issues.Api.refreshSelectedIssue &&! JIRA.Issues.IssueTableView)  in main.js file . it should work .