Link Explorer HTML 5 (v2.0.2) not working in Issue Navigator Detail View (Jira 6.0.1 & GH 6.2.2.2)

[David Jellison]

The issue panel only loads the buttons at the top of the issue and the JS error results: "Uncaught ReferenceError: d3 is not defined (anonymous function) 3.extend.globalfunction..." Also, not able to save an issue update in Chrome and Firefox.

The GreenHopper menu failures are now working for us with the last update in 2.0.2. Thank you! Please also address this problem to make this add-on usable.

https://marketplace.atlassian.com/plugins/com.docminer.jira.trace-pack

[David Jellison · Accepted solution]

No longer reproducible. This was happening consistently with Chrome on Mac OS with Jira 6.0.1 and Greenhopper 6.2.2.2. At that time we could consistently reproduce with problem when this plugin was enabled and the problem went away when the plugin was disabled. We can no longer reproduce this problem now. Perhaps the Chrome version may have updated since, but the Mac OS and Jira/Greenhopper versions have not. We will keep an eye on the logs and client experience. The plugin appears to be working for us now.

Thank you for your quick response from my email today Pablo!

[Kinto Soft]

The issue panel only loads the buttons at the top of the issue and the JS error results: "Uncaught ReferenceError: d3 is not defined (anonymous function) 3.extend.globalfunction..."

d3 is javascript library used by the plug-in to draw the hierachy graph. For any unkown reason it looks like it is not found by the plug-in, then the html5 graph cannot be painted on the issue page.

What OS, browser and JIRA versions are you using?

not able to save an issue update in Chrome and Firefox

Not sure what does it mean...