My teststeps are gone ihn Zephyr?

[jonny Hawsho]

Hello ! I have wroted a lot of testcases with many test steps. Today 2013-07-08 all of my teststeps are gone in my testcases...Also when I'm trying to create a new testcase there are none teststeps fields to write my teststeps? What happend? is this issue familliar to you guys? it is pretty annoying because a lot of work has been done for nothing. Do you know if my teststeps is still there but I cant see them? You have to excuse my english I'm from sweden Jonny

[byzik]

Hello.

I have the sane problem.

Is there a decision of this problem?

[Arun Ravindran]

Hi Remi

Thanks for your interest in Zephyr.This generally happens when the issue type 'Test' is renamed to something else  and a new issue type 'Test' was manually created which is why all the test details go missing.

We strongly suggest you to raise a ticket with Zephyr Support so that one of our support engineers can get on a call or screen share with you and help you out on this issue.We understand that you have already had experience of raising a ticket with us , however mentioning teh procedure again.

Please signup/login to our support site https://support.getzephyr.com/hc/en-us and use the option "Submit a Case" to raise a ticket with us and one of our engineers will immediately contact you

Thanks

ZephyrSupport

[Deleted user]

I'm experiencing the same problem as dani and Pablo, Zephyr teststeps is not available. Any solution?

[dani]

Hello

For import and Export Test case, I cannot find Zephyr Teststep

[Bibek Behera]

Hi dani, Please submit a case by signing up at our support portal. https://support.getzephyr.com/hc/en-us We will be happy to get in touch and do the needful to troubleshoot the issue. Kind Regards, Zephyr Suppor

[Pablo Abelenda]

Hi Everyone, did this issue have any solution? 

I'm experiencing the same problem, I've already checked all configurations (screens, fields, etc) and the test steps are missing.

Could anyone help me on this please?

Thanks!

[Chris Miller]

Johny,

Have you confirmed this is the view for all browsers?

Chris

[jonny Hawsho]

Hello Yes! It is for all browsers Jonny

[Chris Miller]

Hi Johny,

Thanks. We're looking at the logs your coworker sent. I'm cc'ing your email address on his ticket via our support at getzephyr dot com.

[Chris Miller]

Johny,

Zephyr here. Zephyr for JIRA hasn't changed the Issue Create screen in any way. The steps always appear on the View Issue screen.

Can you share a screen shot of this screen so we can see them missing?

Kind Regareds,

Chrsi

[yuvaraj gopalasamy]

Hello Johny,

I am Yuva from Scania, I've done Reindexing and Zephyr Reindexing but there is no use. The setting of screens and field are correct. Please guide us on other alternative way to fix the issue.

[jonny Hawsho]

Hi mr Miller!

Here is the screenshot:

[yuvaraj gopalasamy]

Hello Ck,

I've checked the field. It exist in Zephyr

[jonny Hawsho]

Hello Ck!

I have like this: Zephyr Teststep Zephyr Custom field to store test steps. 2 screens

[Raju KC]

Can you confirm those screens are used in your project? For this:

Go to the project->Admin->Screens->make sure those fields are available in that screen.

[jonny Hawsho]

These ae the fields I have:

Create Issue Test case Zephyr create screen
Edit Issue Test case Zephyr create screen
View Issue Test case Zephyr create screen

[Raju KC]

Screenshot of the edit issue screen?

[jonny Hawsho]

I'm trying to upload a jpg screenshot, but it does not upload? Nothing happens

[Raju KC]

Just for testing. Please ignore it.

[Raju KC]

In the comment box, Upload with comments from up-arrow(top-right)

[jonny Hawsho]

Yes i know, but it does not work for me...Did you want to see something special? maybe I can help you in a different way?

[jonny Hawsho]

A managed now

[Raju KC]

Go to configure fields(top-right)->Make all fields visible.

Can you share your skype id?

[jonny Hawsho]

We dont have skype in work and we are not allowed to download it. But all the fields are already visible.

[jonny Hawsho]

I noticed if I wiev the testcase in xml the steps are there

[Raju KC]

Checked once more on "View Issue Test case Zephyr create screen"

Go to screen and please verify "Zephyr Teststep" field is present.

or share the screenshot?

[jonny Hawsho]

Here is a screenshot

[jonny Hawsho]

Here is a screenshot

[Raju KC]

I am talking about another screenshot. See like this:

[Raju KC]

hello Jonny,

Can you send screenshot like above?

[jonny Hawsho]

No I,ve checked that it is valid to june 2014

[Raju KC]

Answer my comment above.

[Raju KC]

Check for Zephyr plugin and license(expired).

[Raju KC]

Can you check this field "Zephyr Teststep" available in the screen from screen configuration? Also not hidden in field configuration.