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Not able to see issue key on customer portal

Deleted user January 14, 2018

Hello ,

After making some changes to refined theme, customer is not able to see the issue ID/Key beside issue summary. 

 

missig.png

I could not find any configuration where we can disable /enable this setting in refined theme. Any idea why it disappeared?

NOTE : Agent is able to see the issue id /key on portal

 

Thanks,

Swathi

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