Add custom comment in trigger issue with link to the newly created issue

[Simon Wong]

I've used the Automation plugin to create a Problem ticket with an Incident is closed and automatically linking them. 

I'd also like to add a custom comment to the trigger issue (Incident) link a link to the newly created issue (Problem).  Something along the line of:

"Problem record {{Link to New Issue}} was created and linked to this Incident.  Please complete the root cause analysis in that ticket. "

Can this be done?   Thanks. 

[John McKiernan · Accepted solution]

Hi Simon,

John from Automation for Jira here. If I understand correctly, then yes this can definitely be done. 

You will need just three building blocks:

• Trigger: When issue transitioned to 'closed'
• Action: Create Issue (add linked issues)
• Action: Comment on issue

*In the comment, the smart value you want to use is {{createdIssue.key}}

This should work for you but let me know if you have any other questions!

Cheers

John 

[Simon Wong]

Thanks John!