Adding subtasks to service desk tickets using Jira Automation and assigning them to specific users

[Johan]

Hi guys, hope you are all well?

I tried following this tutorial - https://community.atlassian.com/t5/Jira-questions/Can-I-create-sub-tasks-when-a-specific-transition-occurs-using/qaq-p/260327

But I was unsuccessful :(.

Copy of my Rule

This is the audit trail for the ticket that it should be picking up.

What I am trying to achieve here is the following.

1. Customer logs a ticket for a store load to our service desk.
2. Ticket gets created in the "waiting for support"
3. Technician changes status of ticket from "waiting for support" to "WITH OPS"
4. Technician also changes the request type from "Service Request" to "Store Load"

But my rule doesn't seem to be working. Any idea what I am doing wrong here?

Maybe @Andreas Knecht

Can assist me perhaps? I know I am probably missing something small.

[Johan]

No one run into issues like this before?

[Johan]

@andreasWould you be able to assist me?

[andreas]

Hi Johannes,

I've responded via the support request you've raised with us.  This should be working, so we'll need some more information which I've asked for in the support ticket.

Cheers,
Andreas