Adding the Zephyr for JIRA add-on in Jenkins fails with "Invalid user credentials"

[Bob.Ford]

My company uses Zephyr for Jira Cloud utilizing SSO authentication.

I have been attempting to configure the "Zephyr for JIRA - Test Management Configuration" in Jenkins. I have created both access and secret keys. The account I'm trying to use has appropriate permissions to the projects. 

When I configure everything and attempt to test this configuration I am getting the error message "Invalid user credentials".

My gut feelings is this failure has something to do with our SSO. 

Has anyone experienced this before? Is there any suggestions which I might try?

Thank you for any support in this matter.

[Carlos Alfonso]

I had the same problem. Use an API Token instead of a regular password. 

To generate a token go to: https://id.atlassian.com/manage-profile/security/api-tokens

[Sibangi Dixit]

It has the same issue.

Can you help here.