An unhandled error occurred when opening 'Assigned to Me' and 'My Filters' tabs in MS Teams app

[Wade Tracy _Boise_ ID_]

This is for the Jira Server version.  I'm also seeing my atlassian-jira.log filled with 404 errors:

2019-08-02 11:37:58,308 OkHttp https://msteams-jira-server.service.signalr.net/... ERROR WadeDTracy 1234x2871x3 16m29nx 10.1.1.162 /rest/plugins/1.0/ [c.m.teams.utils.ImageEncoderImpl] 404

Any ideas?

[SoftServe Support]

Dear Wade Tracy,

If you have any additional questions, please contact our support email MicrosoftTeamsIntegrationsSupport@softserveinc.com.


Kind regards,
SoftServe Support Team

[Deleted user]

Hello Wade Tracy,

Could you please check if you properly configured icons for Jira project/issue/status types. This error happens when we can't read some of them.

Kind regards,
SoftServe Support Team

[Deleted user]

Hello Wade Tracy,

Could you please provide us with the screenshots of the problem you face so we can investigate this issue further? Also, we would kindly ask you to check whether you ​have the latest version of MS Teams 1.2.00.19260 (64-bit).
Additionally, please try to use different browsers, incognito mode and reinstall Jira Server on MS Teams.

Kind regards,
SoftServe Support Team

[Kateryna Sapiha]

Hi Wade Tracy,

Thank you for using our product. We will check the issue and keep you updated.

SoftServe Support Team