Customer Reports error thrown in JIRA SD Server edition

[JIRA DNBCB]

JIRA SD Version used: 3.10.1

We are using JIRA SD server version with Customer Report plugin for the customer portal.

Some of the customer users are the following error when the requests page is getting loaded. And as a result, when they click "Open SLA Report" no data is shown even though in reality they have the tickets raised from their account.

"Error getting requests. Please ask your administrator to check the logs."

When we go to atlassian logs in our application installed directory, the following detailed exception is thrown. Kindly check this error and provide us help/inputs to resolve the same. Thanks in advance. When the plugin team was contacted, the response was in negative. :)

https-jsse-nio-443-exec-6 ERROR 00274 957x460261x1 1lgx9lw 172.16.6.148 /rest/deiser-sd/1.0/jira-issues/get-requests [c.d.s.s.c.reports.rest.JiraIssues] Error getting issues
java.lang.NullPointerException
    at com.deiser.server.sd.customer.reports.models.IssueModel.<init>(IssueModel.java:53)
    at com.deiser.server.sd.customer.reports.rest.JiraIssues.getOpenIssues(JiraIssues.java:263)
    at sun.reflect.GeneratedMethodAccessor2160.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    ... 19 filtered
    at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:154)
    ... 1 filtered
    at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:68)
    ... 32 filtered
    at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:56)
    ... 13 filtered
    at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
    ... 53 filtered
    at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
    ... 1 filtered
    at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
    ... 16 filtered
    at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
    ... 19 filtered
    at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
    ... 5 filtered
    at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:181)
    at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:137)
    at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:90)
    at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:47)
    at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:174)
    at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:130)
    at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:121)
    ... 4 filtered
    at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:32)
    ... 8 filtered
    at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
    ... 4 filtered
    at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
    ... 26 filtered
    at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
    ... 24 filtered
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
    at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
    at java.lang.Thread.run(Thread.java:745)

[kelly_luo]

I had the same problem, have you resolved it?