Email Handler: From Address not appended to Description field when creating new issue

[Melissa Bay]

According to the documentation, when Default user is specified for an email handler, the sender's email address should be appended to the description field when creating a new issue.

The email address is not being appended. Any thoughts why?

[Melissa Bay · Accepted solution]

I found the cause.  It is a current bug https://jira.atlassian.com/browse/JRA-32750 with mixed cases in the default reporter. 

[Hangsu Ma]

This is a bug in JIRA default mail handler code, I have provided a fix in the bug report:
https://jira.atlassian.com/browse/JRA-32750

Before that fix is available in JIRA, you can use a work around: create all corresponding default reporter name in lowercase.

If you can't change your username, try my commercial plugin: Enhanced Mail Handler
It contains the fix and bunch of other fancy features!

[Melissa Bay]

Yes, I use the built-in mail handler with default reported configured to an account.

[Melissa Bay]

No, there is nothing.  Here is a screenshot of the description on the ticket.

image2015-1-22 8:8:44.png

[Piotr Klimkowski]

How about the logs, anything interesting in there ? You might want to turn on some debug logging for incoming mail handler, see this https://confluence.atlassian.com/display/JIRAKB/Diagnosing+Mail+and+Mail+Handlers+Issues (Advanced Assessment step 1)

[Piotr Klimkowski]

Is this text:

[Created via e-mail but could not establish sender's address.]

appended to description ? 

Assuming you use built-in mail handlers with default reported configured it could be caused by missing From attribute in this email.