Emails are not being sent when a question is added

[clair clark]

We are adding Questions to issues using QandA.

The name is added to the question (in the format @user), and the user has an email address attached.

The user does not receive an email.

In Outgoing Email in Admin - sending a test email works. The user in question also receives Jira notifications from filters.

Any suggestions as to why they are not being notified of a new question please?

[Florin Manaila · Accepted solution]

It looks like a bug on our side. We have identified the problem and a fix will be available as soon as possible.

[Florin Manaila]

The problem should now be fixed.

Version 1.0.5 is available for download: https://marketplace.atlassian.com/plugins/ro.agrade.jira.qanda

[clair clark]

the fix worked - thank you

[clair clark]

thank you all - i have downloaded the latest version, and we are now checking our outgoing email policies.

I will let you know - thank you

[Radu Dumitriu]

Hi Clair,

They should, if you're running version 1.0.3 (well, 1.0.4, cause the emails are nicely formatted). The text should transform itself into [~user] and the mail should be sent (but not if you're the same person, i.e. self-addressed).

Do you have any errors in the logs ?

[Abdoulaye Kindy Diallo]

You may want to do a quick look at the steps again from: https://confluence.atlassian.com/display/JIRA/Configuring+Email+Notifications