Fast track transition with multiple conditions

[Ruban Jayathas]

I am trying to setup a script to automatically close issues based on custom fields.

((cfValues['Call Type']?.value == 'Audio') || (cfValues['Call Type']?.value == 'Video') && (cfValues['Call Rating']?.value == 'Bad'))
'||'
(cfValues['Call Rating']?.value == 'Wow !') || (cfValues['Call Rating']?.value == 'Good Enough')

The syntax checker shows all is good but issues arriving with 'Call Type' Audio or Video and 'Call Rating' bad fail to be automatically closed.

[Mahesh S]

Please try this.

((cfValues['Call Type']?.value == 'Audio' || cfValues['Call Type']?.value == 'Video') && cfValues['Call Rating']?.value == 'Bad')
||
(cfValues['Call Rating']?.value == 'Wow !' || cfValues['Call Rating']?.value == 'Good Enough')

Confirm the use of And Or operators are correct for your logic.

[Ruban Jayathas]

An error was thrown that the or conditional needs to be enclosed.

[Mahesh S]

How about this one?

((cfValues['Call Type'].value == 'Audio' || cfValues['Call Type'].value == 'Video') && cfValues['Call Rating'].value == 'Bad') || (cfValues['Call Rating'].value == 'Wow !') || (cfValues['Call Rating'].value == 'Good Enough')

Hope this works. 

[Ruban Jayathas]

yes this worked. Thank you very much.

[Mahesh S]

I'm glad that it helped you.