Greenhopper license extension

[Steve Gregory]

We are still evaluating Jira and have extended it's license. I have tried to extend the Greenhopper license since we are also evaluating it. The license extension did not work. How do we go about extending it?

[Chung Park Chan · Accepted solution]

Do raise a support ticket at https://support.atlassian.com.

[Steve Gregory]

I solved the issue by using Firefox.

[codelab expert]

Go to my.atlassian.com and create a new license for greenhopper. This should work for you.

[Steve Gregory]

The website said it was extended. When I put the new license in Greenhopper, it does not work. I'm directed to the plug-in screen with an option to buy Greenhopper.

[Steve Gregory]

I tried that. It did not work.

[codelab expert]

What is the message you get on this website?

[codelab expert]

Ok. Try to deinstall Greenhopper and reinstall again. Perhaps this will help you.

[codelab expert]

You must give me more information! You are on the admin panel -> plugin panel?

[codelab expert]

Restart Jira and try again to install Greenhopper.

[codelab expert]

why? What is the message?

[Steve Gregory]

No message. It does not show on the plug-in page.

[Steve Gregory]

I uninstalled it. Now I can't reinstall it.

[Steve Gregory]

I am on admin > plugin panel. I also checked the audit log and it does not show an install. I downloaded the plugin and tried to install it from the upload plugin link.

[Steve Gregory]

That didn't work. Still not able to install Greenhopper.