Greenhopper - some users seeing JIRA Server Error when clicking on Agile menu, some are not.

[Ted Carter]

A few of our staff are seeing the following message when clicking on the GreenHopper Agile Menu:

"The JIRA server could not be contacted. This may be a temporary glitch or the server may be down."

However, of the five people who have checked for me this morning, two see the message and the other three do not. I cannot find a pattern - the issue appears across multiple browsers for the two seeing the error, and not in any browser for the rest.

Where do I go from here?

[J. Caldwell · Accepted solution]

you'll need to post logs. With out the specific error it is hard to troubleshoot.

[Ted Carter]

The solution Sulfadli pointed me to seemed to do the trick. Thanks!

[[]D []-[] [] []_]

https://confluence.atlassian.com/display/GHKB/Upon+Upgrade+to+GreenHopper+6.0.1+the+Agile+Menu+Generates+an+Error

[Ted Carter]

() Log file. I hope - not sure what is happening with the add text file option here.

[Ted Carter]

Here is the log info (attached)

[Ted Carter]

We do not have logging turned on due to bloat issues. I've had the folks seeing the issue clear their browser caches and try again, and they're still seeing it.

[Zul NS _Atlassian_]

Indeed, you can compare if there is any similar stack trace with this KB article.

[codelab expert]

Did you loook into the log file? Perhaps there is a hint?