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How can I try greenhoper a second time?

maria24
maria
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June 27, 2013

I got a 30 days trial 1 year ago and decided not to buy.

My team is bigger now and we want to evaluate greenhoper again. When I try to install, the system tells me the license number I have is not valid.

How do I get a new 30 days trial period or how do I pay to try it even if I have to prepay the first month before comittting to buying for the full team?

thanks!

  • Sorry, SEN-2197796 is not a configurable OnDemand instance. Please choose an account to configure from the product indexpage.
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Marlon Aguiar
Marlon Aguiar
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Atlassian Team members are employees working across the company in a wide variety of roles.
June 27, 2013

Hi Maria, how is it going?

I strongly recommend you to contact the Atlassian Sales team by sending an email to sales@atlassian.com, they will be able to help you generate a new trial license for your instance and also answer any licensing questions you might have.

Hope it helps!

Regards,
Marlon

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Brendan Patterson
Brendan Patterson
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April 26, 2014

What does this error mean? How is an OnDemand instance "not a configurable OnDemand instance." ?? I'm getting the same error for a completely different reason.

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Norman Abramovitz
Norman Abramovitz
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April 26, 2014

It usually means you need to contact support.

The function is pre-configured and cannot be altered by anyone, or,

The function can only be configured by Atlassian OnDemand Technical Support

changes can be requested by filing a ticket at https://support.atlassian.com
under the 'OnDemand' project.

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MattS
MattS
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April 27, 2014

I would think that the SEN is referring to a JIRA instance that is not an OnDemand instance?

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