How do I stop a run away addon installation?

[Justin Merrow]

I was updating the EazyBI JIRA Reports and Charts Plugin to the latest (despite not having acquired a trial license yet). The installation started as usual but won't complete. I've seen this previosuly, but refreshing the page had always cleared it up. In this case though every time I it the Add-On Admin page, the installation pop-up is still there, never ends, and blocks me from using anything else on that page. How do I get the add-on upgrade to either complete or stop?

[Justin Merrow]

This was the answer that cleared the problem right up for me: To successfully get the plugin to complete its installation, I would recommend you clear your plugin cache. To do this, while JIRA is off, access your JIRA Home folder. From there, access the 'Plugins' folder. Delete the '.osgi-plugins' and the '.bundled-plugins' folders. Not to worry, these 2 folders will be rebuilt when JIRA starts. Then you should try to upgrade the plugin and see if it updates successfully.

[Caesar Sulapat]

Thanks Justin, your answer works for me. Thanks

[Caesar Sulapat]

Thanks mate, this one works for us. You're a chanmpion!

[Justin Merrow]

This was the answer that cleared the problem right up for me: To successfully get the plugin to complete its installation, I would recommend you clear your plugin cache. To do this, while JIRA is off, access your JIRA Home folder. From there, access the 'Plugins' folder. Delete the '.osgi-plugins' and the '.bundled-plugins' folders. Not to worry, these 2 folders will be rebuilt when JIRA starts. Then you should try to upgrade the plugin and see if it updates successfully.

[Caesar Sulapat]

same trouble here mate, how can i stop those installation

[Jānis Vītums]

Pleases sent JIRA_HOME/log/atlassian-jira.log file and last logs/localhost.*.log file from JIRA installation direcotry to: support@eazybi.comPlease send screenshot with replaced topmenus, too.

[Justin Merrow]

Worse yet, I've just noticed that the EazyBI top-level menu has replaced the Tests top-level menu from Zephyr for JIRA - and now I have no access to that plugin. HELP!