How to check the feedback status for the generated ticket in Jirassimo intake forms?

[Sam]

How will the user who filled the form and who does not have access to JIRA will get the status of the generated ticket?

[Vladimir Horev _RaleyApps_]

Hi Sai and Anthony,

You could notify your external users using our other add-on - Raley Email Notifications

Just configure the IntakeForms to save the user's email into a custom field of your choice. Then in Notifications app create a new configuration and choose Email(s) -> CustomField option. In pre-generated template for destination replace customfield_XXX to the actual ID code of your customfield and that's it.

Vlad | RaleyApps

[Anthony Polakos]

I've been banging my head against a wall trying to figure this out as well.  I installed this made a beautiful form and then realized I can't even use it because the jira issue reporter is not the user who is filling out the form.  I emailed for support and never heard back.  I tried using Jira automation app to do it as well from a custom field....no dice.

Help?!?!