How to close issues automatically?

[Rodrigo Marques]

We want close issues that were resolved three days ago, but we didn´t found how to configure this in Automation.

The rule is simple:
If issue are in status Resolved for three days
Then change to status Closed
And send a comment with text "xxx"

Its possible an automation for this?

[Aswin Achuthan · Accepted solution]

If you are using Automation for Jira, the best way to trigger this job is using "Scheduled" option.

1) Create a automation rule to run daily at specific time(eg: 7:15 AM)

0 15 7 ? * *

2) Add condition to filter issues based on updated time 

updated < -3d 

3) In Action section, transition these tickets to Closed status

Make sure your plugin has permission to do this transition.

[Rodrigo Marques]

Hi Aswin,

Ok, I understood how to do this.

Is there a way to config this 3 days to be 3 work days (without count weekend)?

[Rodrigo Marques]

@Aswin Achuthan can you confirm this point of work days?

[Aswin Achuthan]

@Rodrigo Marques that is not possible in Automation for Jira (AFAIK at least)
one workaround that I can think of is creating separate automation for Monday, Tuesday, and Wednesday so that it can check for 5d, 6d and 7d respectively. So you might need to create 4 automation rule

[Rodrigo Marques]

OK @Aswin Achuthan, thanks for your help!

[felix.weber]

@Rodrigo Marques 

not 100% sure at least avoiding the weekends the default SD automation should help as it should be only "business days" - however I am not sure if Saturday will be counted as business days or how it is calculated e.g. if you are working in Israel

https://support.atlassian.com/jira-service-desk-cloud/docs/auto-close-incidents-after-they-are-resolved/