I want to automatically change the status of a ticket from open to triage when first comment is adde

[Akanksha Agrawal]

Want to automatically change the status from open to triage state, as soon as one adds first comment to the ticket

[Alexey Matveev]

Hello,

You would need an add-on for it. 

For example, you could use the Power Scripts add-on:

https://marketplace.atlassian.com/apps/43318/power-scripts-jira-script-automation?hosting=cloud&tab=overview

You could create a listener on the issue commented event with a code like this:

number [] arr = getAllCommentIds(key);

if (size(arr) == 1) {

  autotransition("tranistion name", key)

}

You can read more about listeners here:

https://confluence.cprime.io/pages/viewpage.action?pageId=6558205

[Stefan Kohler]

Hi @Akanksha Agrawal,

We normally look at Automation for Jira for this kind of automation. It's easy to set up and very flexible, it might work for you too.

Cheers,
Stefan