Insight License Status Error

[Arpita Shah]

i have installed Insight 5.7 version and JIRA 7.12 version on my linux server.

But suddently insight link disappears automatically . i am unable to see the insight menu and not able to create object .

And in project getting message like "Invalid License" on object menu in project.

I have reinstalled the plugins many times ...from backend and front end also

Removed plugin jar and reinstalled it and @ front end the license shows valid but in logs it is invalid status.

And getting Error in backend like 

2018-12-10 05:50:19,349 http-nio-8080-exec-30 ERROR sumit.bhatt 350x463301x1 155cn5m 192.168.32.199 /secure/TempoUserBoard!timesheet.jspa [c.r.j.p.insight.services.LicenseImpl] Unable to retrieve license status
com.opensymphony.module.propertyset.IllegalPropertyException: String exceeds 255 characters.
at com.opensymphony.module.propertyset.AbstractPropertySet.setString(AbstractPropertySet.java:297)
at com.riadalabs.jira.plugins.insight.common.property.PropertyManagerImpl.setProperty(PropertyManagerImpl.java:57)
at com.riadalabs.jira.plugins.insight.services.LicenseImpl.isLicenseValid(LicenseImpl.java:174)
at com.riadalabs.jira.plugins.insight.channel.web.conditions.CanViewInsight.verifyLicense(CanViewInsight.java:29)
at com.riadalabs.jira.plugins.insight.channel.web.conditions.AbstractInsightCondition.shouldDisplay(AbstractInsightCondition.java:17)
at com.atlassian.jira.plugin.webfragment.conditions.AbstractWebCondition.lambda$shouldDisplay$0(AbstractWebCondition.java:32)
at com.atlassian.ozymandias.SafePluginPointAccess.call(SafePluginPointAccess.java:187)
at com.atlassian.jira.plugin.webfragment.conditions.AbstractWebCondition.shouldDisplay(AbstractWebCondition.java:32)
at com.atlassian.plugin.web.DefaultWebInterfaceManager.filterFragmentsByCondition(DefaultWebInterfaceManager.java:154)
at com.atlassian.plugin.web.DefaultWebInterfaceManager.getDisplayableItems(DefaultWebInterfaceManager.java:107)
at com.atlassian.plugin.web.DefaultWebInterfaceManager.getDisplayableWebItems(DefaultWebInterfaceManager.java:215)
at com.atlassian.jira.plugin.webfragment.DefaultSimpleLinkManager.getLinksForSection(DefaultSimpleLinkManager.java:120)
at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager.access$701(ThreadLocalCachingSimpleLinkManager.java:28)
at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager$3.load(ThreadLocalCachingSimpleLinkManager.java:149)
at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager$3.load(ThreadLocalCachingSimpleLinkManager.java:146)
at com.google.common.cache.LocalCache$LoadingValueReference.loadFuture(LocalCache.java:3527)
at com.google.common.cache.LocalCache$Segment.loadSync(LocalCache.java:2319)
at com.google.common.cache.LocalCache$Segment.lockedGetOrLoad(LocalCache.java:2282)
at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2197)
at com.google.common.cache.LocalCache.get(LocalCache.java:3937)
at com.google.common.cache.LocalCache.getOrLoad(LocalCache.java:3941)
at com.google.common.cache.LocalCache$LocalLoadingCache.get(LocalCache.java:4824)
at com.google.common.cache.LocalCache$LocalLoadingCache.getUnchecked(LocalCache.java:4830)
at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager.getLinksForSection(ThreadLocalCachingSimpleLinkManager.java:153)
at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager.getLinksForSection(ThreadLocalCachingSimpleLinkManager.java:140)
at com.atlassian.jira.plugin.webfragment.DefaultSimpleLinkManager.getNotEmptySectionsForLocation(DefaultSimpleLinkManager.java:242)
at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager.access$301(ThreadLocalCachingSimpleLinkManager.java:28)
at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager$6.load(ThreadLocalCachingSimpleLinkManager.java:193)
at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager

[Nader Nassif]

Hi everyone,

We have released a new version of Insight this morning that should address all issues with this error ("Unable to retrieve license status
com.opensymphony.module.propertyset.IllegalPropertyException: String exceeds 255 characters").

The Insight version containing the fix is 6.1.

If you have more problems after installing this version please report them to us on the support portal 

Cheers!

Nader

Team Riada

[Nader Nassif]

Hi Arpita, Hi Yevgeniy,

Can you please advise how many evaluation licenses have you used on your accounts with Insight ?

I might require to look at some license details. Thus, may I kindly please ask you both to create support tickets for me so I can further check and advise?

The tickets portal can be reached from here

Thank you

Cheers!

Nader

Team Riada 

[Yevgeniy Sitazhev]

Same problem.

CentOS Linux release 7.6.1810, Jira 7.13.1, Insight 6.01