Is Sharpview PDF Viewer compatible with a Windows machine?

[Lucas_Clotworthy]

Hi,

I have installed swf2pdf on a machine running Windows Server 2008 which hosts Confluence. After installing the Sharpview PDF Viewer plugin and uploading a number of PDF's I always recieve the following message "preview is not available for current file" .

I looked online and noticed the following Atlassian Answer:

https://answers.atlassian.com/questions/66030/sharpview-pdf-preview-is-not-available-for-current-file

They say, "As it turned out, this was being run on a Windows 7 machine, which is not supported by the underlying technology for the PDF browser."

I suspect this is the same for Windows Server 2008. Does anyone know when Windows Server 2008 will be compatible with Sharpview PDF Viewer for Confluence?

[Lucas_Clotworthy · Accepted solution]

I was not able to find a solution to this problem via Atlassian Answers. If you are also having this problem and looking to get it resolved then please contact info@appfusions.com for support.

[jorgeg]

I don´t recommend you using appfusions add-on sharpview.  After a year your license expires and the add-on sharpview stops working and will not show any pdf files until you pay again for another year to have a license. 

That's right! they don´t give perpetual licenses.  You either pay appfusions every year of the add-on sharpview stops working completely in Confluence.

[Kinto Soft]

In order to check SWFTools problems, simply run it by using the command line (replace file with yours):

pdf2swf -T9 file.pdf -o file.swf

and open the output SWF file on your browser.

[Ellen Feaheny [AppFusions]]

Lucas

Do you want to keep going back and forth on answers.atlassian.com - or find out what the problem is?

At this stage, I do not know - as I have stated.

Our support is not on this forum - please contact us at info@appfusions.com as I have suggested a couple times so we can get a gotomeeting and find out what the challenge is in your environment. Likely can solve in a single shared screen.

It is only lucky that I stumbled on your post - we watch this forum as best we can - but it is not our support channel.

Best,

Ellen

[Patrick Li]

Hi Lucas,

Another thing to check is to see if your PDF files have security set on them. You can check this by viewing the properties of the files.

Regards

Patrick

[Ellen Feaheny [AppFusions]]

Let us know Lucas -

If the file is not confidential, can you attach it or email to info@appfusions.com

Is this happening with ALL your PDF files ? Please tell us more.

If can't get going in next day, lets do a screenshare and sort for you.

We should be able to resolve this for you or at least figure out the problem here.

[Lucas_Clotworthy]

Yes, I have tested a few different PDF documents and they all seem to give the "preview is not available for current file" message.

I even created a test PDF in MS Word and even that won't show up. I will email this to info@appfusions.com. Also I double checked the path to pdf2swf and it is correct.

[Ellen Feaheny [AppFusions]]

Hi Lukas - honestly, at this stage, I have no idea what the problem is -

Thanks for sending us your files in email - we uploaded them in our test sharpview and it worked.

Lets get a gotomeeting early next week and sort this on the fly. Something is tweaking this, and I simply do not know. Maybe something in your environment that we are forgetting to ask is causing the problem - I do not know.

I will send you a mail on this - lets get this resolved, already.

[Lucas_Clotworthy]

Hi Ellen,

Sorry for the late reply, I am still receiving the same behaviour from the Sharpview plugin and was wondering if you have thought of anything which may be causing this?

I am running a Windows Server 2008 machine with Confluence 4.3, Sharpview plugin v2.1.5 and SWF Tools v0.9.1 (for Windows).

I have tried to figure out why this isn't working but with no luck so far. My evaluation is due to expire soon so if this cannot be resolved I will need to find an alternative solution. I appreciate your help with this so far.

Regards,

Lucas

[Ellen Feaheny [AppFusions]]

Hi Lucas -

Hmm.

We have had customers install this on Windows 2008 servers before - and it worked fine.

Not sure what the reason is for the Windows 7 machine restriction - but since not a server, we haven't cared that much since it's intended as a server solution. Nonetheless, it's a SWFTools restriction - you are correct.

Please try it out. I think it will work fine. Let me know.

Ellen

ellen@appfusions.com

[Lucas_Clotworthy]

Hi Ellen,

Thanks for the info. I have already installed and tested the plugin with SWFTools and I recieve the same behaviour mentioned above and in the related article.

Is there anything else that could be causing this not to work?

Regards,
Lucas