Based on the field value (Sub-Category -Application) auto update Custom field (Assigned Workgrop)

[Vinod Rathod]

Hi Team,

Require any automation/workaround for "Based on the field value (Sub-Category -Application) auto update Custom field (Assigned Workgrop)"

Regards,

Vinod Rathod

[Alex Koxaras _Relational_]

Hi @Vinod Rathod and welcome to the community!

What is it exactly that you want to achieve? Jira native automation can possibly to what you are describing.

[Vinod Rathod]

Hi Alex,

While creating Incident ticket from Customer Portal there is custom field i.e. Sub-Category - Application and once Incident ticket is created based on that auto update the filed i.e. Assigned Workgroup.

Regards,

Vinod Rathod

[Alex Koxaras _Relational_]

@Vinod Rathod you can do that by automation. E.g. if you have two agents only to which you want to assign a JSM ticket then create a rule like the following: 

• Change Description with "Sub-Category - Application"
• On the trigger choose value change for Create and Edit issue

Now, if you have more than 2 agents, instead of an IF/ELSE statement, I would use the issue field condition. Try that and let me know if that's what you wanted.

[Vinod Rathod]

@Alex Koxaras _Relational_ Thanks you for your response!

Firstly, I would like to inform you we are using Jira Service Management.

I don't want to Assign the ticket to Users in the Group, but I want to Update the Assigned Workgroup filed based on the Sub-Category - Application value.

[Alex Koxaras _Relational_]

My bad!

Then replace the "Assign issue" action, with the "Edit issue" action, choose the Assigned Workgroup and place the correct value.

[Vinod Rathod]

Thanks Ales, I will check the suggested workaround and get back to you.