Can I change fields from Optional to Required once an Issue is transitioned to a certain status?

[Bianca Sarmiento]

Is there an automation rule I can create using the new automation engine to change fields in an Issue from Optional to Required once it is transitioned to a certain status in the workflow?

[John Funk · Accepted solution]

Hi Bianca,

You can actually do that by putting a simple validator on the transition to the certain status to make the field required. No Automation is needed nor will Automation For Jira be able to do that. 

[Bianca Sarmiento]

Thanks for the prompt response John. I understand you can do this with a validator on the transition to a status. However, this way does not display the asterisk when a field is required. This will be a problem for me when I am trying to change 3 different fields from optional to required on a transition. An error message is in fact displayed if a user tries to submit the Issue without filling in the newly required fields, but the error message is only displayed for one of the missing required fields at a time. Is there any better workaround for this?

[John Funk]

If you are using Server, ScriptRunner might be able to help you with that with their Behaviors tool (I don't think Behaviors is available for the Cloud version). 

Other than that, I am not aware of anything that will do what you need. The validator(s) should show an error message for EVERY field that is required, not just one at a time. If you are using a single validator with multiple fields, you might try creating separate validators for each field. Or vice versa. 

[Bianca Sarmiento]

I am on Cloud version. I've created separate validators for each field and only receive an error message for one field at a time. Once I enter the value for the field in the first validator and try to transition, an error message comes up for the field in the next validator down the list. I assume once the first validator runs, it stops from there and blocks the rest from even running until the first is resolved.  

[John Funk]

Hmmm, I thought it would like all of them at once if they were missing. Can you post a screenshot of the test issue?

[Bianca Sarmiento]

I have a validator for 3 separate fields in the workflow transition. The first validator is for 'Description'. 

As an example, I tried to transition the below Issue without entering data in all 3 of what are supposed to be required fields but I only received the error message for 'Description' field as shown in the below screenshot.

Afterwards, I filled in the 'Description' field and left the next 2 fields, which also have validators, as blank. Then I tried to transition the issue again and received an error message but only for the second validator on 'Requester' field but not for the third field.

[John Funk]

Ah, you are using the New Jira Issue View. Just for fun, would you try it with the Old Jira Issue View and see what results you get? 

If all 3 show up, I would report it to Atlassian Support as a Bug for the New Jira Issue View. 

[Bianca Sarmiento]

Unfortunately it is the same outcome in the Old Jira Issue View.

[John Funk]

I would report it as a Bug with Atlassian Support here:

https://support.atlassian.com/contact/#/

[Bianca Sarmiento]

Thanks John. I've raised the issue to Atlassian Support as you suggested.