Detecting when an issue is closed

[Jon Bartholomew]

What is the best way to trigger an Automation for Jira rule when an issue is closed?

[Jonny Adams]

@Jon Bartholomew I recommend using "Field Value Changed" and select either "Status" (if moving to Closed status is the trigger) or "Resolution" (if setting a resolution (Done, Won't Done,  etc) is the desired trigger). 

[Jon Bartholomew]

@Jonny Adams I would rather use status as we have had issues with resolutions not always registering as changed or not being cleared if reopened.

How can I check that it has changed from active to closed? I would normally use the status category (Done) and I see that you can have string functions of From and To, but I had trouble formatting these to get the values.

Thanks.

[Jonny Adams]

I think you can keep it relatively simple. The trigger is that the Status value has changed. So, if you set a JQL condition where "status = done" then the automation should know that this issue had a status change and the status now equals done so it will apply whatever action you set.

[Jon Bartholomew]

Thanks for your time on this question.

The two issues I was really having were accessing the statusCategory smart value and its From and To values using the smart value functions, so that I could check it was moving from an active category (not "Done") to a closed category ("Done"). This would catch those occasions when a status is moved from a closed type to another closed type.

However, I am probably over complicating the actual rule, and could complete it with a simple status value change trigger and JQL condition of "StatusCategory = Done" as you suggest.

But it would still be good to get an example of how to get at the From and To values. :)

[Jonny Adams]

In regards to specifying status change you could use from and to as follows.

status changed FROM Closed TO Done