Emailed requests

[Andile Luvuno]

Hi all.

I have an issue where if a client replies to an email, JIRA creates a new issue, is it possible for JIRA to add an email's reply as a comment instead of creating a new issue when someone replies on a mail?

[Iresh Rupasinghe · Accepted solution]

@Andile Luvuno 

It's possible using incoming Mail handler, that has option to select create new issues or adding comment to existing issues.
Email exchange server configuration is required POP/IMAP supports.

Let me know it Jira server or cloud? 

[Adam Rypel _MoroSystems_]

I will just add a guide, which shows how to configure email handler: https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

[Andile Luvuno]

Hi Iresh

Thank you for the response, I am using could

[Iresh Rupasinghe]

@Andile Luvuno  Based on Atlassian documentation you could configure. Otherwise contact me I will help you how to setting up.  

[Andile Luvuno]

I am sorted thank you very much