Error! Something went wrong

[Lebohang Mokoena]

I'm trying to log work for a team and I keep getting an error message "Error! Something went wrong", and the Log Work pop-up just keeps loading non-stop.

  

[Marcel Lange]

Same here! Whats the problem?

[Donovan_Craig]

Same here, any news on this? I'm not sure if our teams hours are actually being logged right now.

[Lebohang Mokoena]

I still haven't received anything. 

[Simon Hansen]

Same here. This is critically. All our projects and billing is controlled by this.

[Valentina Lanz]

Same here on our Cloud instance. Logging hours results in the error message being shown. The Tempo Add-On is getting a 401 response as well. 

[Marcel Lange]

Has become worse! All Logs have gone! 

DESASTER

[Donovan_Craig]

same here!

[Laurenz]

same here

[Gilbert Faenza]

Just started using Tempo. Same is happening to me. Any idea on how to fix?

[Vincent Bongaarts]

Didn't work for me neither this morning but it suddenly started working about 15-20min ago. So unfortunately i don't have a fix for you guys. Hope it will get better for you soon.

[Lebohang Mokoena]

Just refreshed my browser and everything seems to be back and working again.

[Valentina Lanz]

Solved here as well.

[Gilbert Faenza]

Solved here as well.

[Marcel Lange]

Temporarily solved. But I thought the same yesterday. It reappeared today.  

[Embrenchia Snyman]

It is four years later and it is still a problem.

[Tempo Support]

Please, open a ticket with our support team (https://tempo-io.atlassian.net/servicedesk/customer/portal/6) so we can better assist you with this issue.

Best regards,

Flora

Tempo Support

[Jeimyn Medina]

 have same error in tempo timesheet

[Hubert Rzyha]

I have same error in tempo timesheet 9.1.2 and 9.2.0 . 

Does anyone know what is the root cause of this problem ?

In logs I see: 

2019-02-07 18:26:48,638 http-nio-8080-exec-971 ERROR admin 1106x14610271x1 kezau6 80.87.39.85 /rest/tempo-core/1/analytics/track [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: Method com/tempoplugin/folio/licensing/FolioLicenseProvider.getLicenseInfo()Lcom/tempoplugin/core/license/api/TempoLicenseInfo; is abstract
java.lang.AbstractMethodError: Method com/tempoplugin/folio/licensing/FolioLicenseProvider.getLicenseInfo()Lcom/tempoplugin/core/license/api/TempoLicenseInfo; is abstract
at com.tempoplugin.folio.licensing.FolioLicenseProvider.getLicenseInfo(FolioLicenseProvider.java)
at com.tempoplugin.core.license.impl.TempoCoreLicenseServiceImpl.lambda$getLicenseInfos$3(TempoCoreLicenseServiceImpl.java:139)

[Hubert Rzyha]

I have same error in version 9.1.2 and 9.2.0 . 

Does anyone know what is the root cause of this problem ?

In logs I see: 

2019-02-07 18:26:48,638 http-nio-8080-exec-971 ERROR admin 1106x14610271x1 kezau6 80.87.39.85 /rest/tempo-core/1/analytics/track [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: Method com/tempoplugin/folio/licensing/FolioLicenseProvider.getLicenseInfo()Lcom/tempoplugin/core/license/api/TempoLicenseInfo; is abstract
java.lang.AbstractMethodError: Method com/tempoplugin/folio/licensing/FolioLicenseProvider.getLicenseInfo()Lcom/tempoplugin/core/license/api/TempoLicenseInfo; is abstract
at com.tempoplugin.folio.licensing.FolioLicenseProvider.getLicenseInfo(FolioLicenseProvider.java)
at com.tempoplugin.core.license.impl.TempoCoreLicenseServiceImpl.lambda$getLicenseInfos$3(TempoCoreLicenseServiceImpl.java:139)

[Hubert Rzyha]

I have same error in version 9.1.2 and 9.2.0 . 

Does anyone know what is the root cause of this problem ?

In logs I see: 

2019-02-07 18:26:48,638 http-nio-8080-exec-971 ERROR admin 1106x14610271x1 kezau6 80.87.39.85 /rest/tempo-core/1/analytics/track [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: Method com/tempoplugin/folio/licensing/FolioLicenseProvider.getLicenseInfo()Lcom/tempoplugin/core/license/api/TempoLicenseInfo; is abstract
java.lang.AbstractMethodError: Method com/tempoplugin/folio/licensing/FolioLicenseProvider.getLicenseInfo()Lcom/tempoplugin/core/license/api/TempoLicenseInfo; is abstract
at com.tempoplugin.folio.licensing.FolioLicenseProvider.getLicenseInfo(FolioLicenseProvider.java)
at com.tempoplugin.core.license.impl.TempoCoreLicenseServiceImpl.lambda$getLicenseInfos$3(TempoCoreLicenseServiceImpl.java:139)

[Pat B.]

In some Issues, I cannot log time either! Same: here.

[Rainer Trunk]

We have the same issue. Error appears, log dialog disappears. But logging was not processed.

Strange is that it happens only for some tickets , others are o.k.

We assume that it relates to the update of Tempo plugins we made this week. We are on version  8.13.1.

Any hints for us?

[Rainer Trunk]

Hello !

I was able to identify the reason:

the relevant tickets had "null (null) [ 0 ]" included as Account. After deletion the time logging works again.

[Mboiteux]

Same error for me.

• I refreshed my browser => same error
• I claused and restarted my borwser => same error
• Accepted all cookies => same error
• Tried a tempo report => same error

"After a while" it worked again.