From email not using new outgoing email address

[Heng Cheong]

Potential bug detected:

Our outgoing mail address is re-configured as jira@swcdev.com.au. This is confirmed working via the "Send a test email" via the native JIRA administration of Outgoing Mail.

However,  after creating a new approval "ticket" the "From" address is still using the old previously configured outgoing email address wrms@swcdev.com.au.

Not sure whether it is related to: https://answers.atlassian.com/questions/37029442 where it was reported a similar experience:

--- snip ---

Systems Administrator

• Feb 25, 2016

I figured out the problem and it concerns the existing email account set in my JIRA(jira@travelzoo.com).  After creating a unique email address (jira_approval@travelzoo.com) strictly for Approval purposes only, I now have a new problem I encountered.

Issue;

After creating an ticket, an email is sent out to request approval but the "From" address is stilljira@travelzoo.com instead of jira_approval@travelzoo.com.  This causes the @APPROVED to fail.

--- snip ---

So, it seems like like the outgoing email address is not being picked up dynamically - but is stored somewhere from initial configuration?

[Antonella Capalbo · Accepted solution]

Could you please have check on the email address setup on the Notification configuration of the Project from whom you are sending the Approval request e-mails?

Project.PNG

The Project Email Address overrides the SMTP mail server From address.
Page https://confluence.atlassian.com/jira/configuring-jira-s-smtp-mail-server-to-send-notifications-185729628.html  details the topic.

Please, let me know if this is the case.

[Heng Cheong]

Thank you. This is indeed the case.

[Randee024]

same here. i already try your solution: changing the project default notification email. but still it uses the old email. 

[Antonella Capalbo]

Hello,

Consider that the email "From" address is the e-mail account persisted in the Username field of your outgoing mail server configuration (not the From address field).

The Username will be the e-mail 'From' address of the JIRA test email and equally of the 'Approval required email'.

Username.PNG

Can you please ensure having setup jira@swcdev.com.au as new Username?

Sincerely,

Antonella

[Heng Cheong]

• I can confirm that is not the case for us.
• Username is left empty for us (not using authenticated SMTP for outgoing mail). As mentioned earlier, when using the system "Send test email" - the correct (new) from address is received.
• Only Herzum Approval emails are propagating the old "from" address.

 outgoing_mail.PNG

[Randee024]

in my opinion this is not the solution because if your username is incorrect you can test the connection and it will prompt that the authentication is unsuccessful. is this a bug in jira or something needs to configure? i also configure the mail sender configuration. we have a same scenario with Heng Cheong need help with this. thanks

[Antonella Capalbo]

Hello Randy,

Could you please open a Support Request in our Help Desk customer portal (https://chicago.herzum.com/jira/plugins/servlet/desk/portal/44)?

In order to investigate the issue, I need the following information:

• zip file that you can generate on the Herzum Approval-Troubleshooting and Support administration screen

• The Project’s Email address

• The Email From setting in the Jira General configuration

Best Regards,

Antonella

[Randee024]

in my case i didn't use herzum approval. i created a new ticket in atlas check this link thank you for your response i really need your help.

here is the detailed ticket i hope you can help me:
https://community.atlassian.com/t5/Marketplace-Apps-questions/Email-notification-it-is-still-using-the-old-smtp-settings-old/qaq-p/697021

[Heng Cheong]

Confirmed same experience on latest Herzum Approval:

3.8.1-JIRA-6.0-6.4

JIRA 6.4.7