Hiptest scenarios link doesn't work

[Pavel Stakhiv]

Hi all,

I have two users registered in Hiptest. One of them is an Admin and the other is a Member.

Both of them have accounts in a Jira project which is synchronized with the Hiptest project.

The issue is that Admin is able to link any Jira task with a Hiptest scenario ('Working link' attachment) while the second user can't do that ('Can't add a link' attachment).

Both users are logged in Hiptest and in Jira.

Even if the second user is granted admin rights the situation is still the same.

Could someone explain how to get working link for both please?

Thank you.

[Vincent Pretre]

Hi Pavel,

I'm Vincent, one of the developers at Hiptest. Could you tell us which browser you are using to access Hiptest and Jira ? It might help us understand the issue.

Note that this is not something related to the roles, so granting admin rights should not change anything.

Best regards,

Vincent

[Pavel Stakhiv]

Hi Vincent,

Google chrome is used.

Thank you.

[Houda asSimpleUser]

Hi Pavel,

Do you still experience this issue?

Thanks in advance.

Houda (from HipTest team)

[irina.vladimirova]

Hi all,
I faced a similar issue. Admin had access to the plugin, but I did not.
We use JIRA Cloud + Cucumber Cloud
Browser Chrome
STR:
1. Click on "Click here to log in CucumberStudio" link in JIRA
2. A new browser tab opens -> log into Cucumber Studio
3. Click on "Click here to refresh the page after login" link in JIRA
As a result, nothing happened. I was still not logged in.

Enabling third-party cookies settings helped me. It's working now.
Go to Settings -> Privacy and security -> Site Settings -> Cookies and other site data
I hope this helps somebody.

[Vladyslav Klivasov]

Hi. @CS support team

There is any chance to have a fix of this issue for Safari browser?
I'm usually use Safari and it will be perfect to stay and work with Safari instead of move everything to Chrome.

Thanks in advance =)

[CS support team]

Hi @Vladyslav Klivasov

We have already opened a support ticket to fix this ASAP, but for now this issue is not part of our strategic priorities. 

Thanks for your understanding :D

[Liam Ahearn]

Hi,

I'm having the same issue as the original poster and have noticed that there still doesn't appear to be a resolution.  As the OP described, I'm logged into Jira and do the following within the CucumberStudio Scenarios menu:

1) I click "Click here to log in CucumberStudio"

2) A new browser tab opens, where I log into Cucumber

3) I then click "Click here to refresh the page after login"

At this point, the page should have refreshed, and those login-related steps should be replaced by a URL text box with a link button, but that doesn't happen.  I still see the following, regardless of how many times I try to connect:

Any help on this would be greatly appreciated.

Thanks,

Liam

[CS support team]

Hi Liam,

Could you please check if you're logging in CucumberStudio in the same time as Jira?

If not, can you sing in CucumberStudio and verify if you see your linked test cases in the plugin on Jira please? 

Thanks in advance =)

[CS support team]

Hello Liam,

Thanks a lot for the recording =)

In fact you're using Safari and we have an issue with that browser, may you try out from Chrome or FireFox?

[LatifatulK]

Hi Houda, I am facing the same issue, and I am using Chrome Version 85.0.4183.83 (Official Build) (64-bit)

I have logged in to cucumber and then refreshed the page but the CucumberStudio section won't load. Please help me.

[CS support team]

Hi @LatifatulK 

I just saw your message, sorry for the delay.

Do you still experience this issue?

[Houda asSimpleUser]

Hi there,

Do each of you can send us an email to support@hiptest.com, or contact us via the in-chat, to allow us identify you and investigate about your issue please?

Thanks in advance.

Regards,

Houda

[Sumeet Nimdeo]

Facing the same problem on chrome..App is not responding. Wait or cancel?

[Houda asSimpleUser]

Hi Sumeet,

I sent you an email about this issue, when you have time may you answer me please?

Thanks in advance.

Houda (from HipTest team) 

[Valeria Scrilatti]

facing the same problem here 

[Houda asSimpleUser]

Hi Valeria,

We were in contact with an exchange 5 months ago on HipTest support about connecting your Jira Cloud instance with your HipTest project, can I consider that your issue is resolved?

Houda (from HipTest team)

[adeoyed]

I am facing the same problem and any update will be helpful

[Houda asSimpleUser]

Hi Daniel,

What browser do you use to connect to your Jira instance? And what type of Jira instance do you use: Cloud or Server?

Thanks in advance.

Houda (from HipTest team)

[Željko Čalić]

Any news on this? I have also the same problem. Both of the users have a Hiptest login.

[Houda asSimpleUser]

Hi Zeljko,

What browser do you use to connect to your Jira instance? And what type of Jira instance do you use: Cloud or Server?

Thanks in advance.

Houda (from HipTest team)