Insight for Atlassian Cloud Error / Jira Cloud

[Fabian Eduardo Bernstein Yuretic]

Can´t work at all, in all options get message "Something went wrong, contact administrator"

[Dario B · Accepted solution]

Hi @Fabian Eduardo Bernstein Yuretic ,

If you open the developers tools in your browser and you reload the page, can you actually see any error or any error status code returned by a resource from Insight (e.g. https://insight-cloud.riada.io)?

However, in case you don't see any error or you won't find any evidence by doing so, I would suggest to open a support request with the add-on vendor:

• Insight - Asset Management - support 

Cheers,
Dario

[Fabian Eduardo Bernstein Yuretic]

Hi @Dario B , yes I´ve an error from insight (500 Internal Server Error)

1. Request URL: https://insight-cloud.riada.io/rest/insight/1.0/global/config?_=1561048528298
2. Request Method: GET
3. Status Code: 500 Internal Server Error
4. Remote Address: 18.197.101.59:443
5. Referrer Policy: no-referrer-when-downgrade

[Dario B]

Hi @Fabian Eduardo Bernstein Yuretic ,

The 'internal server error' is returned by insight and therefore the best way to proceed in this case is to open a support request with them at: https://support.riada.se/

Dario

[Raul Pelaez _TecnoFor - Marketplace Partner_]

Same problem in Jira Server in the last update to 

Jira v8.20.1

Something went wrong. Contact administrator rest/insight/1.0/global/config?

[Dorian Kessler]

same for me, did really tried a lot. Did you found something?

[Raul Pelaez _TecnoFor - Marketplace Partner_]

Hi Dorian, yes: https://community.atlassian.com/t5/Jira-Software-questions/Problem-after-installing-insight-addon/qaq-p/632491#U1861132